Guest Communication
Talking to customers can be time-consuming, especially during weekends and evenings. Let us deal with all communication with customers, at all hours, to ease your workload.
Available for your guests 24/7
Quick responses are crucial for customer satisfaction and maintaining a high position in booking platform results. With our 24/7 availability, we will reply quickly to guest inquiries, thus maintaining guest satisfaction and securing your revenue.
Real human responses, not bot responses
Automated responses can be extremely frustrating, which is why we will connect with your guests directly to a real person. We will provide customers with a direct contact.
We are multi-lingual
We speak several languages, enabling us to communicate effectively with guests from around the world.
The smoothest customer experience
Customer service is a key factor in providing top notch ratings for your property, however constant messaging can be time-consuming. We can provide all gueset communications but here some tips for smoother customer communication.
Create a user- and mobile-friendly guide for your property
Automated processes are essential
Think of something else …….
Services that simplify and maximise profits with our Airbnb management service
Guest Check-In
With our lockbox and keynest services, we can facilitate your guests' check-in and check-out
Guest Communication
Talking to customers can be time-consuming, especially during weekends and evenings. Let us deal with all communication with customers, at all hours, to ease your workload.
Photography
This is what we do best. We have photographed thousands of properties over the last 20 years, with many of these focused on Airbnb. We can also stage properties to help them look their best.
House Keeping & Cleaning
With our cleaning partners, we will ensure your property is hotel clean.
Listing Management
We will manage your listing across multiple short-term let booking platforms.
Property Maintenance
Keeping your property properly maintained is one of our top priorities, and with our maintenance team, we will keep both guests and hosts happy.
FAQ’s
Are responses to guest inquiries automated?
We can provide two convenient check-in options for guests; keybox and keynests. Self check-in is facilitated through the use of secure keyboxes, allowing guests to check in any-time outside of cleaning times. Where keyboxes are not possible, we can provide a keynest collection service.
How do you manage guest communication?
We can be contacted 24/7 for any guest inquiries. We are available any time of the day or night which will mean your guests will always have support when they need it. This will ensure the smoothest and most pleasant stay for your guests.
Do you provide support in multiple languages?
We are fluent in English and Mandarin and can provide support in other languages. This allows us to cater for guests from around the world, making them feel supported and happy during their stay.
What happens if a guest has an urgent issue outside normal working hours?
During working hours we aim to respond within 30 minutes, at night within 1 hour. This applies Monday to Sunday all year round.
